Customer Service Skills at Work leads to a Level 2 NVQ in Customer Service Skills. It is ideal if you currently work in a customer service role and want to improve and update your customer service skills to ensure that you offer the best possible service.
With vision2learn, you can conveniently study this NVQ online – via your home or work PC – for FREE. To study this course, you must be aged 16+ and currently employed (or self-employed). You can also study this course if you are currently working as a volunteer.
It’s vital that your employer knows that you want to achieve the NVQ so that they can support you and consent to an Assessor visiting you at work approximately three times during the course of your studies.
In order to achieve the NVQ, you will need to complete the following seven units:
Unit one - Prepare yourself to deliver good customer service Unit two - Provide customer service within the rules Unit three - Give customers a positive impression of yourself and your organisation Unit four - Deliver reliable customer service Unit five - Resolve customer service problems Unit six - Develop customer relationships Unit seven - Promote additional services or products to customers
